Leadership Trainer

Leadership Trainer

Eileen Soisson

Since LGS Class 30, Eileen Soisson has been facilitating MBACC’s Leadership Grand Strand leadership classes. Eileen is very passionate about building leaders for the local and global community. Her approach is straight forward, yet motivating.

Eileen most recently served as the executive director of training, development and service excellence at Coastal Carolina University. She created the university’s first service excellence program, Feel the Teal^® in 2012. Feel the Teal^® was responsible for building a stronger sense of community and culture among Coastal Carolina University's faculty, staff, students, alumni and all stakeholders through providing the infrastructure and service training needed to ensure a productive, supportive and educational work environment. In 2018, Soisson co-authored the book “Elevating Customer Service in Higher Education: A Practical Guide” and was elected the first president of the Association for Service Excellence in Higher Education (ASEHE), a new professional organization she has been instrumental in starting.

Eileen began her career in the hospitality industry and worked with the American Hospitality Academy for more than 10 years before starting her own consulting business, The Meeting Institute, in 2004. Eileen provided various training and development programs in the areas of leadership and customer service specifically within the private sector. Clients have included the U.S. Army, Audi of America, National Recreation Parks Association, Bluegreen Vacations (Lodge Alley Inn, Fountains Resorts, etc.), Metro Parks Tacoma and others. 

Eileen is married to Stephen Soisson and the proud mother of her teenage son Casey. Eileen and Stephen are actively involved in the community when they aren’t taking Casey to travel baseball games and practices. Eileen won the MBACC’s Volunteer of the Year Award in 2018.